Beverage Server (Part Time)

About the role

This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Educates guests on new technologies on the floor.
• Sells in a fast‑paced environment using a variety of sales tactics.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions are answered appropriately and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast‑paced, high‑volume bar, restaurant or nightclub is preferred.
• In‑depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood‑Borne Pathogens (BBP) and other required compliance trainings.

Skills

• Ability to perform the GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Excellent guest service skills.
• Strong telephone etiquette.
• Self‑starter with the ability to follow‑up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• Ability to acquire within one year an in‑depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to responsibilities.

Pay

$12.15 per hour, plus tips