Beverage Server- Omaha

About the role

The Beverage Server is responsible for delivering prompt, friendly, and efficient beverage service to guests while ensuring an exceptional guest experience. This role takes and processes drink orders, prepares and serves beverages according to standards, and maintains cleanliness and service efficiency in a fast-paced casino environment.

Responsibilities

• Provide prompt, friendly, and efficient beverage service to guests
• Accurately input beverage orders into the POS system
• Prepare and serve beverages according to company standards, including proper garnishing and presentation
• Retrieve used glassware and maintain clean service areas
• Ensure guest satisfaction by anticipating needs and responding promptly
• Comply with all liquor service laws, company policies, and internal controls
• Follow responsible beverage service training standards (S.M.A.R.T. or T.I.P.S.)
• Maintain proper balance of server bank, where applicable
• Set up beverage stations and ensure readiness for service
• Attend required meetings, training sessions, and briefings
• Promote positive guest relations and team collaboration
• Maintain a clean, neat, and professional appearance at all times
• Perform other duties as assigned

Qualifications & Experience

• Must be at least 19 years of age
• High school diploma, GED, or equivalent
• Ability to provide excellent guest service in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to operate POS systems and handheld/mobile devices
• Commitment to ethical conduct and guest satisfaction
• Ability to secure and maintain a Nebraska Gaming License

Preferred

• Previous customer service or hospitality experience
• Experience with tablet or smartphone-based ordering systems
• TIPS Alcohol Awareness Certification or equivalent
• ServSafe Certification (preferred or required based on assignment)
• Nebraska Gaming License (required and must be maintained)

Work Environment & Physical Requirements

• Frequent standing and walking for extended periods
• Ability to carry trays of beverages and supplies (up to 25–30 lbs)
• Exposure to loud, high-energy casino and entertainment environments
• Frequent interaction with guests and team members in a fast-paced setting
• Ability to maintain composure and service quality under pressure

Schedule

Varying schedules based on business needs

Why Join This Team?

Mission-driven organization supporting Tribal economic development
Strong NATIVE values guiding workplace culture
Fast-paced hospitality environment with guest-focused service
Opportunities for growth within beverage and casino operations
Team-oriented culture focused on service excellence

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent in accordance with applicable law.