BEVERAGE SERVER (FT) | CAZ

Full-time graveyard shift position at Casino Arizona in the Food and Beverage department, reporting to a Dining Shift Supervisor, Beverage Supervisor, or Banquet Captain.

About the Role

Provides friendly, excellent service to all guests. Serves meals and/or beverages to patrons in dining establishments, lounges, showrooms, banquet halls, pools, hotel rooms, or gaming floors, wherever assigned.

Responsibilities

• Ensures excellent customer service for every guest, every time.
• Greets guests, presents menu, answers questions, and makes suggestions regarding food and beverages.
• Writes orders on checks or memorizes them, relays orders to the kitchen, and serves courses from kitchen and service bars.
• Garnishes and decorates dishes prior to serving, if required.
• Observes diners to respond to additional requests and determine when meals are completed.
• Acts immediately on all customer comments to ensure corrections are made.
• Totals bills and accepts payment or refers patrons to cashiers.
• Sets up and supplies the beverage area with clean glassware, utensils, condiments, and paper supplies as necessary.
• Removes soiled glassware and utensils from tables and countertops.
• Makes coffee as needed, adds ice, and changes soft drink containers.
• Maintains cleanliness of designated areas in accordance with established health and safety standards.
• Ensures work areas, flatware, glasses, dinnerware, and other serving items are free from hazards (e.g., chips, breaks, liquid on the floor).
• Responsible for renewal of Maricopa County Food Handlers Card.
• Attends bi-annual Arizona state liquor law training.
• When performing bottle service, properly executes service according to mandated steps.
• Maintains up-to-date knowledge of Payment Card Industry (PCI) Compliance by attending annual training and adhering to regulations to protect cardholder data.
• Observes and reports inappropriate card handling activity by customers or employees as defined by PCI.
• Enforces all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, including observing and reporting suspicious activity by customers or employees.
• Attends annual Title 31/Anti-Money Laundering training (except for Room Service Servers).

Requirements

• High school diploma or GED required; previous serving experience required.
• Experience in a medium to high-volume restaurant strongly preferred.
• Knowledge of Arizona State Liquor Laws (Title 4) required.
• Working knowledge of electronic point of sale (POS) systems.
• Must be at least 19 years of age to serve alcoholic beverages with meals; at least 21 years of age for Beverage (cocktail) and Pool Servers.
• Additional experience required for specific roles:
  • Fine Dining Server (Orange Sky Outlet): 1–2 years of experience in a higher-end casual or mid-tier restaurant.
  • Banquet Server: 3–5 years of experience in a banquet, catering, or restaurant environment at a hotel, resort, or country club.
  • Room Service Server: Basic PC skills and working knowledge of Microsoft Office applications (Outlook, Word, Excel); experience with InfoGenesis is a plus.
• Must possess a Maricopa County Food Handlers Card; Arizona Alcohol Awareness certification is a plus.
• Must be able and willing to work a flexible schedule, including weekends, evenings, and holidays.

Qualifications

• Pleasant personality with excellent customer service skills.
• Ability to follow both verbal and written instructions.
• Good verbal and written communication skills in English.
• Team player with a positive attitude and well-groomed appearance.
• Upholds the highest standards of hospitality and professionalism.
• Demonstrates teamwork, respect, and integrity in all interactions.
• Ensures a safe and welcoming environment for guests and colleagues.
• Consistently strives for excellence in service delivery.

Physical Demands

• Regularly required to stand for prolonged periods, walk, use hands and fingers to handle or feel, and reach with hands and arms.
• Must regularly lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Regularly exposed to wet and/or humid conditions, secondary smoke, and heat.
• Noise level in the work environment is usually moderate to loud.