BEVERAGE SERVER

We’re changing entertainment. Come join a fast-paced, diverse team driven by enthusiasm for helping people have more fun. At PENN Entertainment, you’ll work in an exciting industry with a company that cares about your career growth and offers support to expand your possibilities.

About the role

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Takes drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests
• Handles money according to procedure
• Works well with others, including beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains clean and stocked workstation

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Read, write legibly, understand, and speak English
• Excellent customer service and communication skills
• Count money and change correctly
• Know or is able to learn tray service and cocktail ingredients
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded or noisy environments
• Physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas such as confined spaces

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off earned according to local policy, increasing with length of employment
• Wellness programs supporting financial, physical, and mental well-being

Pay

Starting salary: $7.55 per hour plus tips