Beverage Server

Position Summary

Responsibilities

• Maintains a clean, safe, fun, and friendly environment for guests and employees.
• Provides superior guest service, interacts positively with guests and employees, and deals with difficult guests.
• Works effectively and courteously with fellow employees.
• Takes drink orders, enters orders, serves drinks, collects payment, and keeps well and self-serve areas clean and well maintained.
• Safely distributes alcohol, follows company alcohol awareness guidelines, and follows sound cash handling practices.
• Ensures the safety and security of employees and customers.
• Has knowledge of patron limitations of alcohol consumption and company policy and procedure regarding serving alcohol responsibly.
• Assists guests with all reasonable requests.
• Completes all company-required training within designated time frames.

Essential Functions

• Uses all equipment associated with the position, including computer keyboard, telephone, use of all bar equipment, Micros, cash register, and Easy Bar System.
• Works in a casino environment with exposure to varying temperatures, noise, smoke, and bright lights.
• Efficiently maneuvers on the Casino floor, around equipment, and guests, while balancing a tray of drinks.
• Must be able to stand and/or walk for entire shift (except for designated breaks).
• May include working on a boat, floating barge, or a High-rise hotel.
• Walking 80%, Standing 10%, Bending/Lifting 10% (up to 50 lbs).
• Be available to work on time as scheduled on a regular basis, including nights, weekends, and holidays.
• Act as a customer experience owner, act in ways that will surprise and delight guests, and leave them with positive feelings about the property.
• Handle situations that may arise due to intoxication of guests.
• Communicate with all departments and fellow employees.
• Able to perform assigned job duties in an interruptive environment under frequent time pressures.
• Must complete and follow alcohol awareness training and guidelines.

Qualifications

• A high school diploma or GED equivalent preferred.
• Six months experience in cocktail serving is preferred.
• Able to obtain a gaming license.
• Must be at least 21 years of age.