Beverage Program Manager

About the role

Pavement's Beverage Program Manager will play a key role in shaping the quality, consistency, and innovation of everything we serve. This onsite role reports directly to the Director of Coffee, spending most of their time in our cafes with regular time at the roastery, commissary kitchen, and other locations as needed.

Responsibilities

• Conduct quality control on beverages and beverage ingredients in-store and at the commissary kitchen
• Lead menu development and new beverage R&D
• Oversee equipment preventative maintenance, troubleshooting, and triage work orders
• Support managers in maintaining training standards, while modeling service excellence behind the counter
• Foster a culture of coffee education and engagement among employees and customers through in-store tastings, cuppings, workshops, and grocery demos
• Stay knowledgeable about Pavement's coffee roasting, green buying, beverage flavor profiles, and coffee industry trends, in coordination with the Coffee Director and Roastery Manager
• Monitor inventory and ordering practices to help managers maximize freshness and avoid product outages
• Monitor COGS on new and existing products, managing costs by reducing waste and identifying opportunities for ingredient or supply chain improvements
• Communicate and collaborate effectively with different levels of management and staff

Requirements

• Passion about Pavement and deep knowledge of coffee, beverage craft, and the specialty coffee industry
• Strong organizational skills, with the ability to manage multiple projects (QC, R&D, equipment, training) and shifting priorities
• A hands-on, detail-oriented approach to quality and consistency
• Comfort and confidence leading trainings, tastings, and workshops for both employees and customers
• Excellent communication and the ability to build trust easily with managers, baristas, and customers alike
• 2+ years in specialty coffee
• Flexible schedule and availability
• Transportation to stores and our HQ required