Beverage Equipment Technician

About the role

HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in 19 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices. The company goes even further, donating one meal for every two purchased, making a tangible impact on communities nationwide, as it has already donated over 3 million meals to date.

Responsibilities

• Install, maintain, troubleshoot, and repair commercial coffee machines (e.g., Jura, Encore, Azkoyen), water filtration systems (e.g., Bevi, FloWater), and kegerators.
• Conduct diagnostics on electrical, plumbing, and mechanical components to identify and resolve equipment issues efficiently.
• Complete scheduled and preventive maintenance to reduce downtime and extend equipment life.
• Coordinate and execute equipment installations at client sites, ensuring proper setup, calibration, and onsite testing.
• Maintain detailed logs of service calls, repairs performed, parts used, and equipment condition.
• Manage inventory of spare parts, tools, and consumables required for timely repairs.
• Respond to urgent service calls to support high-priority accounts and restore service quickly.
• Collaborate closely with Operations, Solutions Desk, and on-site teams to communicate service updates and ensure seamless client support.
• Provide guidance and basic training to on-site staff on proper equipment use and care.
• Ensure compliance with safety protocols and manufacturer standards during all repairs and installations.
• Participate in equipment upgrades, replacements, and new technology deployments across regions.
• Support pantry operations as needed, including light restocking, site walkthroughs, client interaction, and ensuring overall service continuity during peak periods or coverage gaps.
• Use email and the ticketing platform to communicate with clients, partners, field teams, and office managers regarding maintenance, installation, and uninstallation needs.
• Log, prioritize, and resolve help-desk tickets related to equipment issues.
• Follow appropriate escalation channels.
• Complete ticket resolutions accurately so data can be used for process evaluation.
• Collaborate with teammates to streamline workflows and reduce client touchpoint.
• Contribute to training materials and reference documentation.
• Communicate respectfully and informatively at all times.
• Porter Service: Stock snacks while practicing FIFO; make sure package labels are visible; remove any expired products from the kitchens; maintain inventory of products and submit orders; keep equipment functioning by following operating instructions; troubleshoot breakdowns, maintain supplies, assist with performing preventive maintenance.

Requirements

• 3–5+ years of experience repairing or installing commercial coffee machines, beverage dispensers, water filtration systems, or similar equipment.