Beverage Cocktail Server PT

Starting rate: $10.70. Compensation is negotiable based on experience and education.

About the role

The Beverage Cocktail Server provides fast, friendly, and courteous service to every customer while taking and serving beverage orders in assigned areas such as dining rooms, lounges, or the casino floor. Duties include interacting with the public, remembering details, and performing physical tasks such as walking, standing, turning, bending, lifting, and carrying.

Responsibilities

• Take beverage orders from guests and serve complimentary beverages in slot and pit areas.
• Present beverage orders to the bartender, write checks properly, and serve drinks to guests.
• Accept payment, provide change, and maintain a neat, clean, and sanitary server station.
• Be knowledgeable of casino promotions, events, and facilities to answer customer questions.
• Inform customers of special events and other amenities, such as food service.
• Maintain a current understanding of all information security policies and comply with them at all times.
• Provide exceptional customer service and communicate in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.
• Garnish drink orders and deliver drinks to players while balancing trays weighing up to ten pounds.
• Circulate throughout the designated station, taking drink orders and remembering customers and their drinks.
• Place drink orders at the service bar and communicate effectively with bartenders.
• Reach and bend between players to serve drinks, collect empty glasses, and clean ashtrays.
• Keep the service station clean and fully stocked.
• Walk continuously, including up and down short stairs or ramps.
• Observe and identify when a customer is too intoxicated.
• Clean up glasses in the surrounding area at the end of the shift.

Requirements

• Outgoing, friendly personality with a cheerful and accommodating disposition.
• Adhere to the SGC Shoe policy for all Beverage Cocktail Servers.
• Must be 18 years of age or older.
• High school diploma or its equivalency preferred.
• Two years of previous customer service experience required.
• Two years of serving experience in a bar or restaurant setting required.
• Bartending experience preferred.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems and conflicts in a diplomatic and tactful manner.

Physical Requirements

• Stand, walk, and move through all areas of the casino for extended periods.
• Maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced environment.
• Perform physical tasks such as turning, bending, lifting, and carrying trays weighing up to ten pounds.
• Work in an environment where smoking is permitted.
• Work in moderately loud to loud noise levels, particularly on the casino floor.