Beverage Cart Attendant
Invited Clubs · Fayetteville, GA · 2 wk ago
On-siteManagementPart-time
About the role
The Beverage Cart Attendant is responsible for delivering exceptional service and enriching the member and guest experience while playing on the golf course and/or other designated areas. This role is proactively engaging with members and guests, ensuring their needs are met with the highest level of satisfaction.
Responsibilities
- Maintain exceptional F&B service standards as outlined in Invited’s training programs.
- Greet members by name and introduce yourself to guests, always ensuring a polite and friendly demeanor.
- Provide timely and attentive coverage of assigned course areas, anticipating visits to each group every 4-5 holes.
- Aid members and guests with requests, such as directions to the restroom or clubhouse, and offer to dispose of trash to maintain a clean environment.
- Stock the beverage cart with food, beverages, ice, and transaction supplies before service begins.
- Operate the golf cart safely, following all guidelines, policies, and procedures to avoid accidents.
- Collect payments (cash, member charge, etc.) and accurately reconcile daily transactions, depositing cash in the designated area.
- Document product spills and waste using daily par versus usage sheets.
- Maintain thorough knowledge of available products and upsell where applicable.
- Use tee sheets and line-ups to identify members and guests, creating personalized experiences with their favorites.
- Communicate with the F&B Director regarding special product requests or issues with food quality, supplies, or presentation.
- Clean and sanitize the cart at the end of each shift, ensuring compliance with health code standards.
- Request and restock supplies in a timely manner to maintain proper par levels for consistent service.
- Assist fellow employees to deliver the 3-steps of service and participate as a supportive team member.
- Notify management of any member/guest complaints immediately and practice effective service recovery.
- Know and follow the rules of golf etiquette when approaching golf groups at all times.
Requirements
- Preferred High school diploma or equivalent.
- Previous experience in Food & Beverage service.
- Certification in alcohol and food safety awareness.
- Valid driver’s license to operate golf cart.
- Excellent communication skills with the ability to follow instructions.
- Strong commitment to maintaining the highest ethical work standards.
Physical Requirements
- Must be able to stand, walk, and perform physical activities for extended periods.
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
- Able to lift, carry, push, and pull up to 100 lbs. occasionally.
- Effective communication skills, including talking and hearing, with sufficient visual acuity.
Additional Duties
- Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
- Follow all company, club, and department policies, procedures, and instructions.
- Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
- Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
- Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
- Wear a clean, neat uniform that meets club standards.
What We Offer
- Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.
- Comprehensive benefits package that includes: Medical, dental, and vision coverage; Life insurance; Short-term and long-term disability insurance; 401(k) retirement savings plan; Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members).