Beverage Cart Attendant

About the Role

The Halfway House Cashier/Beverage Cart Attendant serves guests food and drinks while on the golf course, ensuring adherence to AAA Four Diamond standards. This part-time, primarily outdoor position focuses on providing exceptional service to both internal and external guests while promoting Wild Dunes Resort as a premier destination and employer.

Responsibilities

• Stock the beverage cart at the beginning and end of each shift, ensuring proper inventory.
• Adhere to liquor portion control policies and all Wild Dunes Resort policies.
• Report beverage cart maintenance issues to supervisors or managers.
• Attend mandatory monthly department meetings and relevant resort/division meetings.
• Report tips and hours each shift using appropriate documents.
• Drive the beverage cart on the golf course and take guest orders.
• Receive payments, distribute change, and serve food and drinks.
• Mix specialty drinks and ensure accurate cash handling (counting drawers, tracking overages/shortages).
• Maintain cart inventory, sales sheets, and enter sales into the POS system.
• Keep the cart stocked, cleaned, and inform guests of daily specials.
• Verify guest identification to ensure legal drinking age.
• Collect trash and recycling from guests.
• Familiarize yourself with the menu and offer creative product recommendations.
• Answer guest questions, explain menu items, and accommodate special requests or dietary needs.
• Provide general resort information and promote resort amenities and events.
• Deliver warm, personalized greetings and farewells to guests.
• Maintain up-to-date knowledge of resort amenities and special events.
• Interact professionally with staff and assist other departments as needed.
• Upsell resort services and amenities to guests.
• Perform final quality checks on food and beverages before serving.
• Address guest issues promptly and with concern.
• Maintain awareness of safety issues (e.g., broken glass, hazards) and report incidents to supervisors.
• Act responsibly with company property, supplies, and equipment.
• Adhere to Wild Dunes Resort dress code standards and maintain a professional appearance.
• Remain courteous, helpful, and alert to guest and colleague needs at all times.

Requirements

• Must be authorized to work in the United States.
• Must be able to read, write, and speak English.
• Must be at least 21 years of age.
• Must accurately follow verbal and written instructions.
• Must possess excellent communication and listening skills.
• Must maintain a professional appearance and demeanor.
• Must work well under pressure in a fast-paced environment.
• Must foster a teamwork environment.
• Must work a flexible schedule, including evenings, weekends, and holidays.
• Must interact effectively with guests and team members and resolve conflicts diplomatically.
• Must have a passion for creating exceptional guest experiences.
• Must pass federal E-Verify system verification.

Qualifications

• High school education required.
• Prior hospitality experience preferred.
• At least six months of food and beverage experience preferred.
• At least one year of customer service experience preferred.
• Six months of POS system experience preferred.

Working Conditions

• Must work in a variety of weather conditions (rain, wind, sun, heat).
• Must frequently climb into and out of the beverage cart.
• Must occasionally lift and carry up to 30 lbs.
• Must frequently perform simple grasping, fine manipulation, overhead reaching, and repetitive hand/arm movements; occasional squeezing.