Bet Squad Leader

Title: Bet Squad LeaderEmployee Status: Regular Part TimeWork From Home Option: Not ApplicableFLSA Status: Non-ExemptJob Overview:Support NYRA Bets, the NYRA online betting site, and betting education on-track through face-to-face customer service with the fans.Essential Functions:NYRA Bets responsibilities:Aiding customers on how to sign up for a NYRA Bets account. Create and maintain all wagering accounts. Identify financial, fraud or risk that an account may presentAssisting customers by printing NYRA Bets betting cards, resetting passwords and PIN for accountsHelping customers with deposit methods and other general NYRA Bets questionsHelping customers download mobile app/trouble shooting technical issuesGenerate reports as neededProcess a variety of financial transactionsMaintain digital and physical filesHandle customer inquiries including customer disputes and cancelling of wagersAssist customers on live chat and emailReport on hardware and software issues to the ServiceDeskProvide support to our partners, customers and vendorsOther duties as requestedGeneral betting education:Teaching customers how to read a program, the different types of bets and how to make bets (either with a mutuel clerk or through NYRA Bets). Qualifications:Indicate the minimum education (degree) and work experience (years and kind) required for the position. Also, indicate any other requirements High school Degree or Technical Certification Minimum three (3) years of experience in a customer service contact center or a customer service position Superior organizational skillsA self-motivated, resourceful, detail-oriented, and energetic personality Excellent communication and interpersonal skills, and the ability to prioritize and multi-taskStrong computer proficiency including word and excelMust be available to work on site during the live racing at Saratoga Summary of Physical Requirements and Work Environment:This position works primarily in an on-site, fast-paced, customer-facing racetrack environment during live racing. The role requires frequent interaction with guests, regular use of computers and mobile technology, and the ability to move throughout assigned customer-service areas as needed. The employee must be able to communicate effectively with customers in person and electronically while managing multiple priorities in an active environment.Pay Range / Salary: $17.00-$20.50/per hour