BERT OGDEN MISSION MAZDA SERVICE ADVISOR

Responsibilities

• Selling and advising needed services to customers.
• Identify automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Implement Service Work Bench to its fullest.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Maintains organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Requirements

• Knowledge in Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management.
• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
• Experience in operational use and maintenance of wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Ability to follow oral and written instructions with attention to detail.
• Willingness to learn new and innovative automotive technologies.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
• Perform detailed daily record keeping and reporting.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goals.
• Dealer’s Management System(s), Outlook, and MS office.

Education and Experience

• High School Diploma or general education degree (GED).

Physical Requirements & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or listen.
• The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to lift up to 20 pounds at times.
• Must be able to lift up to 20 pounds at times.

Employment Benefits

• Paid Vacation and Holidays.
• 401(K).
• Vision Insurance.
• Dental Insurance.
• Medical Insurance.