Berenjak Server Captain - Soho House Chicago

We're excited to bring Berenjak to Chicago. Inspired by the beloved neighborhood kebab houses of Tehran, Berenjak is a place where incredible food, genuine hospitality, and bringing people together around the table are at the heart of everything we do. As we prepare to open our doors, we're looking for passionate and dedicated people to join our founding team.

About the role

At Soho House, a Server Captain is responsible for supervising the team during service and events, positively influencing the team to execute effective and efficient service. You will understand, discuss, and educate members and guests about all menu items and associated allergies, while presenting an approachable and elevated experience by following Soho House Service Standards. The Server Captain plays a crucial role in ensuring the success of service and guest satisfaction, collaborating with other team members to complete pre-service and post-service duties, accurately entering orders into the POS, and being attentive to support additional member or guest requests. A successful Server Captain maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible while working under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.

Responsibilities

• Act as an extension of the management team by providing support to operations/events and staff to make decisions; report back to management on staff performance, feedback, and overall review of service.
• Partner with F&B leaders to ensure new team members complete on-boarding checklists, all servers take breaks, and create systems/processes to support a more efficient and effective experience for staff and members/guests.
• Develop and maintain professional relationships with all coworkers and management; complete checklists on all trained processes learned in Club School.
• Positively influence members' and guests' experience by elevating the dining experience with food and drink pairing options, discussing specials to drive sales through consistent, approachable communication, and delivering the highest level of service in accordance with Soho House Standards.
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate risk.
• Complete all checkout reports at the end of each shift and have them double-checked and signed by management.
• Adhere to health and safety policies, as well as all Company policies, procedures, standards, and local, state, and federal laws.
• Accommodate special requests from guests or provide alternative solutions that better suit business needs; advise management to further assess and provide options.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests; assist runners and bussers when possible with expo and service bar tickets to support all table orders.
• Clean and stock server alley and bar area; polish silverware, plates, and/or glassware as needed.
• Perform other duties as assigned by supervisor/manager.

Requirements

• Minimum of 3+ years of experience and proven leadership with exceptional skills to influence others on the floor.
• Thrive in fast-paced, high-volume environments and maintain calm while quickly and effectively problem-solving under pressure.
• Must be hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and autonomously.
• Tips certified and POS knowledge.

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Occasionally kneel, bend, crouch, and climb as required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits: Medical, Dental & Vision, as well as a Retirement fund with a 2% match.
• Paid Time Off: Full-time employees receive sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally, as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink with monthly calendars and opportunities to get involved in trips, training, and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events you can sign up for.
• Team Meal: While on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge.

Pay

In accordance with Illinois law, the salary range for this role if filled within Chicago is $18.50—$18.50 USD. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.