Bereavement Supervisor

Location: Kennewick, WA. Full-Time, Exempt. Schedule: Monday–Friday, 8:00 am–4:30 pm.

About the role

The Bereavement Supervisor plays a vital role in delivering compassionate support to clients, families, and the community, aligning with Tri-Cities Chaplaincy policies. Working under the guidance of the Chief Operations Officer, this detail-oriented professional oversees all operational aspects, including staffing, budget management, community engagement, fundraising, and administrative support for bereavement programs. Specifically for Cork's Place and the adult bereavement program, the supervisor recruits, trains, and provides ongoing support to a team of staff members dedicated to delivering non-clinical, non-counseling grief education and care. The supervisor also ensures volunteers receive proper training, support, and supervision, and actively engages in community outreach and education initiatives. The primary objective is to offer leadership and foster the growth of child and family as well as adult bereavement programs, promptly meeting the needs of community members seeking bereavement services.

Mission, Vision, Values

• Mission: Guiding our community members to live their best lives, even and especially through the end of life.
• Vision: Tri-Cities Chaplaincy is the recognized source for expert guidance during a crisis, at and through life's end, and following a loss.
• Values: Accessibility, Integrity, Achievement, Supportive Environment.

Responsibilities

• Develop, implement, integrate, and supervise all aspects of the bereavement programs and demonstrate program effectiveness.
• Maintain and update policies/procedures and delivery of related services.
• Facilitate effectively with team and volunteers; ensure accurate and complete statistical records of bereavement services and volunteer facilitator/community hours.
• Report goals and outcomes to various funders and prepare service reports as requested.
• Prepare annual report for the community and special reports to the Board of Directors when requested.
• Work with COO to develop an annual budget with SMART goals; meet expectations and fundraising goals that sustain the program.
• Collaborate with the development team on donor relations and fundraising activities.
• Collaborate on grant writing and provide yearly and mid-year reports as requested by funders.
• Promote the program through outreach and development with agencies, schools, hospitals, adult care facilities, clinics, and public service organizations to obtain volunteer facilitators and referrals.
• Empower and support staff to provide bereavement services to adults, children, and their families.
• Meet with potential donors and vendors; manage acquisition of in-kind materials, monetary donations, and other services.
• Perform bereavement services as needed for adult bereavement and Cork's Place.
• Conduct facility tours for community members and new employees when requested.
• Participate in Leadership and Outreach Team meetings as scheduled.
• Demonstrate program effectiveness; report goals and outcomes to funders; prepare service reports for monthly reports and newsletters.
• Prepare annual reports for the community and special reports to the Chaplaincy Board of Directors when requested.
• Maintain and increase knowledge and skills through formal education, workshops, professional organizations, and individual research.
• Complete program audits and reports for hospice bereavement support compliance.
• Coordinate and participate in bi-annual memorial services.
• Act as a member of the QAPI (quality assurance) program.
• Participate in Leadership Team meetings and other meetings as assigned.
• Work flexible hours and be on-call for after-hours events and community outreach.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in child development, psychology, social work, education, theology, business, management, or equivalent.
• Experience working in bereavement or similar types of work.
• Two years of leadership or supervisory experience.
• Availability for evenings and weekends as needed.
• Valid driver's license and reliable transportation (driving is an essential function).
• Must meet insurance eligibility requirements.
• Position designated as Safety Sensitive; must pass pre-employment drug screen including cannabis testing per Washington State law.
• Ability to report to assigned work location(s) as scheduled and maintain consistent, reliable attendance.

Qualifications

• Master's degree in child development, psychology, social work, education, theology, or equivalent (preferred).