BenePhilly Counselor

About the role

The BenePhilly Counselor provides direct client assistance to help individuals and families access public benefits and supportive services that promote housing stability and economic self-sufficiency.

Responsibilities

• Conduct intake assessments and eligibility screenings for public benefits, including but not limited to SNAP, Medicaid, TANF, LIHEAP, SSI/SSDI referrals, Homestead, Property Tax Rebate, and other local, state, and federal programs
• Absorb and assist clients with completing and submitting benefit applications and renewals
• Provide in-person, phone, and virtual counseling services, including outreach services in assigned communities
• Prepare an action plan for the client on benefit requirements, timelines, and reporting obligations
• Daily Data Collection & Entry on a timely basis

Requirements

• Minimum of one year of experience in benefit applications
• Fluency in English and Spanish
• Familiarity with social service networks in Philadelphia
• Ability to maintain a caseload of clients, including prompt and accurate maintenance of clients’ electronic file documentation with attention to detail and confidentiality
• Excellent oral and written communication, customer service, and presentation skills
• Knowledge of Microsoft Word, Excel, and other Office programs
• Great organization skills and time management

Skills

• Benefit applications
• English and Spanish fluency
• Social service networks in Philadelphia
• Microsoft Word, Excel, and other Office programs
• Organization and time management

Pay

$45,000 - $48,000 annually