Benefits Technology Specialist - Insurance Advisory Solutions, West Region

Principal Responsibilities

• Builds and customizes Eligibility Management System for assigned group and/or locations
• Manages multiple EDI and Data Exchange File Implementations taking full responsibility for timeliness and communications with EBG service team and insurance partners for assigned group and/or locations
• Maintains knowledge of Eligibility Management System capabilities
• Develops systems training materials and conducts training for clients and internal colleagues
• Affords assistance in maintaining the vendor and process documents
• Manages complex issues from clients and EBG Team
• Performs system audits and conducts transactional and system analyses to resolve EDI discrepancy reports
• Defines insurance partner/vendor EDI file specifications
• Affords assistance in resolving and monitoring program data and/or reporting issues
• Aids in analyzing, evaluating, and prioritizing requirements to deliver business process or automated application solutions, including end user acceptance testing of automation, to address business needs
• Documents all activity in on-line client file to ensure quality and responsiveness
• Acts as secondary resources to the Employee Benefits Team and/or clients
• Maintains a concern for timeliness and completeness when interacting with clients, firm and insurance company partners to minimize potential for errors and omissions claims

Knowledge, Skills And Abilities

• 2 plus years of working experience with benefit administration, payroll, and/or HRIS systems
• Superb client relations/customer service skills
• Possesses an advanced working knowledge of Microsoft Excel, including the ability to manipulate data, compare and contrast two data sets, perform pivot tables and lookups
• Demonstrates strong organizational skills and high attention to detail
• Demonstrates effective presentation skills through both verbal and written communications
• Possesses the ability to learn appropriate insurance company and firm software systems
• Possesses the ability to grow in benefits product knowledge
• Demonstrates the ability to prioritize workloads while maintaining deadlines
• Demonstrates the ability to interact and communicate effectively within a team environment to share knowledge and manage workflows

Special Working Conditions

• Periodic local travel may be required
• The Job can performed on a hybrid schedule out of Irvine, CA office or remotely in Pacific Time Zone

Pay

The starting pay is $70,000-80,000 annually. Salary is negotiable at time of hire.