Benefits Technology Specialist

About the role

At HUB, we believe the best work happens when people are given real space to grow and the autonomy to exercise it. We power progress and protect ambition — for the clients who count on us and for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: empathy, adaptability, accountability, and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity, and share what we know, because when people grow, the work they do grows with them.

This role is responsible for developing, managing, and expanding the agency’s internal capabilities and expertise in the implementation of benefits administration and HRIS technology systems for our clients. The purpose is to position HUB as a recognized leader in technology solutions for small and mid‑market employers, creating a continuously better enrollment experience for members with greater ease of administration for employers and our internal service teams.

Schedule

This is a hybrid role requiring three days per week in the office.

Responsibilities

• Maintain a thorough knowledge of Employee Navigator, its capabilities, limitations, and strategic direction.
• Develop and maintain implementation and renewal processes that ensure consistency of execution, accuracy of data, and the ability to scale our services.
• Stay on top of industry trends and emerging enrollment‑related technologies.
• Effectively demo the Employee Navigator system to clients and prospects.
• Teach and train employer and service team users to effectively utilize the system.
• Deploy as much of the system’s capabilities as appropriate in each client situation.
• Consistently communicate to, and educate, internal sales and service teams regarding updates, changes, and/or competitive advantages of the system.
• Assist sales and service teams in the selling and implementation of voluntary benefits.
• Leverage voluntary benefits and carrier tech credits to offset system costs for clients whenever possible.
• Manage ACA reporting for clients utilizing Employee Navigator and selecting this service.
• Be knowledgeable in the set‑up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
• Assist in the training and development of other internal and regional employees as needed with regard to Employee Navigator to create greater capacity and consistency for all locations.
• Follow HUB Broker Standards.

Key competencies

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed; works with both external and internal teams.
• Written & Verbal Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to work with a team and adhere to deadlines.

Requirements

• High school diploma or equivalent required.
• At least 3–5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable).
• Client‑facing experience required.
• Must have a State Life & Health License or the ability to obtain one within 120 days.

Physical requirements

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities: close vision and distance vision.
• Some travel required by car to meet with clients and attend outside events.

Additional requirements

• Must hold a valid Driver’s License and have dependable transportation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with customers and teammates.
• Bilingual in English and Spanish a big plus.
• Math skills: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning ability: ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer skills: proficient in Microsoft Office (Excel, Word, PowerPoint); follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

Pay

The expected salary range for this position is $55,000 – $65,000 annually, impacted by factors such as the successful candidate’s skills, experience, working location, and the specific position’s business line, scope, and level.

Benefits

• Comprehensive health, dental, vision, life, and disability insurance.
• FSA, HSA, and 401(k) accounts with retirement savings matching.
• Company‑paid life and disability plans.
• Generous paid time off (vacation, sick, and personal days).
• Paid parental leave.
• Wellbeing program designed to support real work/life balance.
• Structured training, licensing support, and ongoing development opportunities.
• Eligible bonuses, equity, and commissions for some positions.
• Collaborative, high‑performing culture with meaningful engagement and community impact through HUB Gives.

About HUB International

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement, and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.