Benefits Support Associate

About the role

As a Beneficiary Support Associate, you'll play a crucial role in providing compassionate and informative support to individuals navigating sensitive life transitions. Your interactions are deeply meaningful, and you'll manage a consistent volume of inbound calls, resolve issues, and communicate important information.

Responsibilities

• Answer questions and offer reassurance to beneficiaries
• Walk beneficiaries through their available options with care and clarity
• Manage a consistent volume of inbound calls
• Provide resolutions to callers' issues
• Communicate important information
• Navigate multiple systems
• Maintain a professional demeanor and focus in emotionally charged situations
• Perform back-office duties such as processing claims and filing paperwork

Requirements

• Previous customer service and/or call center experience
• Experience supporting employee benefits or working in a benefits call center
• Preferred: Background in health and welfare benefits or similar support roles
• Empathy and emotional intelligence when engaging with others
• Keyboarding and Microsoft Office proficiency
• Strong verbal and written communication skills
• The ability to multi-task, stay organized, and solve problems efficiently

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work
• Plenty of growth opportunities

Pay & Schedule

• Pay rate: $17.50 per hour
• Schedule: Monday - Friday | 8:30 AM - 5:00 PM EST
• Overtime may be required

Qualifications

• A high school diploma or GED
• Successful completion of a background check and drug test

Equal Opportunity Employer

We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.