Benefits Specialist | Remote

About the role

Serve as the primary contact for benefits-related inquiries via phone, email, and help desk.
Manage inquiries from intake through resolution, including appropriate escalation when needed.
Process benefit enrollments, changes, terminations, and qualifying life events in compliance with plan rules and regulations.
Advises employees on eligibility, plan provisions, and coverage options.
Tracks and communicates inquiry status updates to ensure a seamless employee experience.
Utilizes documented processes, policies, and knowledge resources to provide consistent and accurate responses.
PARTNER Closely with HR colleagues to support broader HR initiatives and continuous process improvement.

Responsibilities

• Manage inquiries from intake through resolution, including appropriate escalation when needed
• Process benefit enrollments, changes, terminations, and qualifying life events in compliance with plan rules and regulations
• Advises employees on eligibility, plan provisions, and coverage options
• Tracks and communicates inquiry status updates to ensure a seamless employee experience
• Utilizes documented processes, policies, and knowledge resources to provide consistent and accurate responses
• PARTNER Closely with HR colleagues to support broader HR initiatives and continuous process improvement

Requirements

• Detail-oriented
• Service-driven
• Passionate about helping employees navigate their benefits with confidence

Qualifications

• Experience in a similar role preferred
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and priorities effectively
• Proficiency in Microsoft Office Suite

Skills

• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of HR systems and processes

Benefits

Competitive salary range of $28–$30 per hour, based on experience and qualifications

Pay

$28–$30 per hour, based on experience and qualifications

Schedule

Full-time, remote position

Company Culture

A supportive, collaborative HR team that values trust and teamwork
Meaningful work that positively impacts veterinary teams and the communities they serve
Remote flexibility with strong connection and support
A culture that truly values people, balance, and growth

About Vetcor

Established in 1997, Vetcor is a community-driven veterinary services company supporting more than 900 practices across the United States and Canada.