Benefits Manager, International

Responsibilities

• Partner on Strategy & Market Design
• Serve as the primary benefits lead for an assigned international region, partnering closely with regional HR teams and business leaders.
• Collaborate with the Director of Global Benefits to develop and execute ALO's international benefits strategy.
• Lead annual renewals by partnering with global brokers to evaluate market trends, benchmark benefit offerings, analyze carrier proposals, negotiate plan design and pricing, and develop recommendations for leadership.
• Research statutory requirements, utilization, and employee feedback to identify opportunities that balance competitiveness, compliance, cost, and employee experience.
• Develop executive presentations that support benefit design, budget planning, vendor selection, renewals, and international expansion.
• Lead Implementations & Vendor Partnerships
• Lead end-to-end implementation of benefits programs for new countries and vendor transitions.
• Develop project plans, timelines, and implementation strategies while coordinating internal stakeholders, brokers, carriers, and vendors.
• Partner with Recruiting and regional business leaders to align benefit implementations with hiring plans, projected headcount, and business expansion timelines.
• Manage carrier onboarding, brokerage placement documentation, insurance applications, Statements of Work (SOWs), engagement letters, and contractual agreements.
• Monitor project milestones, risks, dependencies, and deliverables to ensure successful implementation.
• Build & Scale Global Benefits Operations
• Own the day-to-day operation of benefits programs across your assigned region while delivering an exceptional employee experience.
• Develop, document, standardize, and continuously improve SOPs, implementation playbooks, benefits guides, employee communications, and other resources that support scalable global benefits operations.
• Oversee eligibility, enrollments, waivers, dependent verification, recurring eligibility files, and ongoing benefits administration.
• Partner closely with Payroll and HR Operations to ensure accurate benefit deductions and administration.
• Review carrier invoices, reconcile billing, monitor program costs, and support reporting requests.
• Monitor vendor performance and partner with brokers and insurance carriers to continuously improve service delivery and the employee experience.
• Develop and deliver employee education and communication materials that improve benefits awareness, understanding, and engagement.
• Respond to employee and HR inquiries, resolving complex benefit issues with a high level of service.
• Drive Compliance & Continuous Improvement
• Ensure benefit programs comply with local employment laws, tax regulations, and statutory requirements.
• Partner with Legal and external advisors on country-specific compliance matters.
• Maintain audit-ready documentation and governance standards.
• Build and implement scalable processes and best practices that support ALO's continued international growth.
• Continuously identify opportunities to improve operational efficiency and enhance the employee experience.

Qualifications

• 5–8+ years of experience managing employee benefits programs.
• Strong knowledge of employee benefits, insurance markets, and broker/carrier negotiations.
• Experience leading benefit implementations, annual renewals, and vendor relationships.
• Demonstrated project management experience leading complex, cross-functional initiatives.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, including experience developing executive presentations and employee-facing communications.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience working both in-house and at a benefits consulting firm or insurance brokerage is highly preferred, bringing a balanced perspective on strategy, market competitiveness, and operational excellence.
• Experience with HRIS and global benefits administration platforms is preferred.
• Experience supporting international or global benefits programs is preferred.