Benefits Manager

About The Role

The Benefits Manager is a key member of the Culture + People team and is responsible for administering and supporting the company’s employee benefits programs. This role serves as a trusted resource for employees and leaders, providing guidance across health and welfare plans, disability programs, retirement-related processes, leave administration, and year-round benefits education. The Benefits Manager plays a lead role in annual open enrollment, vendor coordination, compliance support, employee issue resolution, and benefits communications.

What You Will Do

• Manage day-to-day benefits operations, including enrollments, eligibility, plan changes, vendor issue resolution, and employee support for medical, dental, vision, life and disability, supplemental benefits, retirement programs, leave programs, and wellness initiatives.
• Serve as a subject matter expert for employees, managers, and HR partners on benefit plans, policies, and processes.
• Lead annual open enrollment planning and execution, including project management, testing, communications, presentations, and post-enrollment follow-up.
• Support administration of the 401(k) plan, including plan operations, audits, reconciliations, and coordination of Form 5500 filing activities.
• Partner with Payroll and Finance to ensure accurate deductions, funding, reconciliations, invoice review, and reporting.
• Manage relationships with brokers, carriers, trustees, recordkeepers, TPAs, and other benefits vendors; monitor service levels and escalate issues as needed.
• Career Growth & Benefits
• Support compliance activities, which may include audits, required notices, plan documentation, ACA-related administration, participant disclosures, and responses to carrier or regulatory requests.
• Coordinate benefit compliance activities, which may include audits, required notices, plan documentation, ACA-related administration, participant disclosures, and responses to carrier or regulatory requests.
• Support leave and disability administration in partnership with internal stakeholders and external administrators.
• Review benefits processes and reporting to identify risks, trends, and opportunities for improved efficiency, accuracy, and employee experience.
• Prepare regular reporting and analysis related to plan activity, participation, utilization, and vendor performance for leadership review.
• Aid in the implementation of new programs, plan changes, and vendor transitions.
• Maintain confidential employee and plan information with a high degree of discretion and professionalism.
• Develop and deliver clear, effective employee communications and education materials throughout the year.
• Support additional Total Rewards projects and other duties as assigned based on business needs.