Benefits Manager

About the role

The Benefits Manager is responsible for the organization’s health & welfare, retirement, and supplementary benefit programs, ensuring compliance with regulatory and statutory requirements. The role will provide exceptional customer service to employees, Human Resources, and work closely with third party benefit providers and consultants.

Responsibilities

• Administer all U.S. employee benefit programs including health, dental, vision, life, disability, and retirement plans
• Lead and coordinate the annual open enrollment process
• Ensure compliance with ERISA, ACA, HIPAA, COBRA, and other applicable U.S. regulations
• Maintain accurate benefit records and documentation in HRIS systems
• Conduct regular audits of benefit data and payroll deductions
• Reconcile benefit invoices and resolve discrepancies
• Manage relationships with benefits brokers, carriers, and consultants
• Educate employees on benefit offerings through presentations, guides, and one-on-one support
• Respond to employee inquiries regarding benefits, eligibility, and claims
• Oversee leave of absence administration including FMLA, STD, LTD, and parental leave
• Collaborate with HR team on onboarding and offboarding employees and benefit processes
• Process benefits enrollments, changes, and terminations in a timely manner
• Monitor and ensure completion of required compliance filings and reporting
• Document and improve procedures for benefits-related processes
• Recommend and implement enhancements to benefit programs based on employee feedback and market trends
• Aid in evaluating and selecting benefit vendors and carriers
• Prepare and distribute benefit communications and policy updates
• Cook up wellness initiatives and employee engagement activities related to wellness and other benefits
• Analyze benefit utilization data to identify trends and opportunities
• Provide training and support to HR colleagues on benefit processes
• Stay current on legislative and regulatory changes affecting employee benefits
• Participate in cross-functional HR projects and initiatives

Requirements

• In-Depth Knowledge of Self-Insured Plan Structures
• Understanding stop-loss insurance, claims funding, risk management, and cost containment strategies
• Regulatory Compliance Expertise
• Strong grasp of ERISA, HIPAA, ACA, COBRA, and other federal/state regulations affecting self-insured plans
• Experience working with third-party administrators (TPAs), pharmacy benefit managers (PBMs), and wellness program vendors
• Familiarity with stop-loss claims and third-party administrator processes
• At least 10 years of experience administering benefit plans
• Bachelor's degree required
• Strong analytical and interpersonal skills, with a strong attention to detail
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with SAP and SuccessFactors (preferred but not required)
• Ability to handle sensitive and confidential information with discretion and professionalism
• Excellent written and verbal communication skills
• Demonstrated adaptability and a proactive approach to problem-solving
• High level of accuracy and thoroughness in all aspects of work
• Proven ability to build and maintain effective relationships with internal teams and external partners
• A collaborative mindset and enthusiasm for contributing to team success
• Eagerness to take initiative and explore new ideas or process improvements
• Strong organizational skills and ability to manage multiple priorities
• Customer-focused approach with a commitment to delivering high-quality service
• Ability to work independently and as part of a cross-functional team

Qualifications

• At least 10 years of experience administering benefit plans
• Bachelor's degree required

Skills

• Self-insured plan structures
• Stop-loss insurance, claims funding, risk management, and cost containment strategies
• ERISA, HIPAA, ACA, COBRA, and other federal/state regulations
• Third-party administrators (TPAs), pharmacy benefit managers (PBMs), and wellness program vendors
• Stop-loss claims and third-party administrator processes
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• SAP and SuccessFactors (preferred but not required)
• Strong analytical and interpersonal skills
• Excellent written and verbal communication skills
• Adaptability and proactive problem-solving
• High level of accuracy and thoroughness
• Effective relationship-building
• Initiative and process improvement
• Organizational skills and multitasking
• Customer focus and service delivery

Benefits

Fun and collaborative work environment
Long term career development
Think globally, work locally

Pay

TBD

Schedule

TBD