Benefits Enrollment Production Associate

Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long-term care programs. Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants — connecting them to the benefits they need and the service they deserve.

About the role

The Production Associate supports the production and delivery of personalized enrollment communications for Individual Disability Insurance (IDI) and Long-Term Care (LTC) programs. The role works with participant data and approved communications to create accurate print and digital materials, perform quality checks, and coordinate production and distribution with internal teams and external vendors. Success in this position requires exceptional attention to detail, strong organizational and problem-solving skills, comfort working with data and technology, and the ability to manage multiple time-sensitive projects simultaneously.

Schedule

This is a full-time opportunity working M-F from 8:30am -5:30pm on a hybrid schedule from our NYC or Long Island, NY office. In-office requirements driven by client timelines, production schedules, and physical mailing needs.

Responsibilities

• Production Execution: Execute customized print and digital enrollment campaigns for IDI and LTC programs in accordance with client requirements and established production timelines. Prepare production files and supporting materials for internal processing and external vendors.
• Quality Assurance & Data Validation: Perform detailed quality assurance reviews throughout the production process to ensure the accuracy, completeness, and consistency of client communications.
• Vendor Management: Coordinate with external print, mailing, fulfillment, and other production vendors to ensure jobs are executed according to specifications and deadlines.
• Operational & Resource Management: Support onsite production and mailing activities, including printing, assembly, mailing preparation, and fulfillment. Maintain production resources, supplies, and operational trackers, and coordinate temporary staffing needs as required. Support process improvements, documentation, and additional projects based on business needs.

Qualifications

• Experience using Microsoft Office Suite