Benefits Customer Service Representative
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them.
About the Role
As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree pension benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.
This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Responsibilities
- Answer inbound calls related to employee and retiree pension benefits
- Assist callers with retirement-related inquiries, benefit information, and general questions
- Navigate multiple systems to provide accurate and timely resolutions
- Manage a steady call volume while maintaining professionalism and empathy
Requirements
- Previous customer service and/or call center experience
- Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
- Strong keyboarding skills and proficiency navigating multiple systems
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively while managing a high volume of calls
- Ability to follow guidelines and provide accurate information
- High school diploma, GED, or college degree
- Successful completion of background check and/or drug test
- Must be 18 years of age or older
Skills
- Customer-first mindset
- Active listening
- Attention to detail
- Empathy
Benefits
- Medical, dental, and vision insurance
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Pay
$16.00/hour. The estimated hourly rate for this role is $16 an hour, which may be below your state’s minimum wage. Actual salaries may vary based on factors including but not limited to location, experience, and performance. This position may also be eligible for a bonus or incentive based on business need.
Schedule
Training: Monday - Friday, 9:00 am - 5:30 pm EST
Hours: Monday - Friday, 11:30 pm - 8:00 am EST
Onsite role in Chesapeake, VA – Full Time