Benefits Call Center Representative

About the role

As a Benefits Call Center Representative, you’ll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You’ll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work.

Responsibilities

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web
• Complete customer-related transactions with limited supervision
• Maintain accuracy and timeliness standards
• Document calls thoroughly in the case management system
• Complete callbacks promptly and escalate when necessary
• Follow call center policies, procedures, and performance metrics
• Provide guidance on required forms and next steps
• Perform additional duties as assigned
• Comply with all company policies and standards

Requirements

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• Keyboarding and MS Office proficiency
• Basic computer knowledge (command prompts, shortcuts, troubleshooting)
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Able to multitask effectively
• Able to work independently with minimal supervision
• High school diploma or GED

Key Duties

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web
• Complete customer-related transactions with limited supervision
• Maintain accuracy and timeliness standards
• Document calls thoroughly in the case management system
• Complete callbacks promptly and escalate when necessary
• Follow call center policies, procedures, and performance metrics
• Provide guidance on required forms and next steps
• Perform additional duties as assigned
• Comply with all company policies and standards

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
• Growth opportunities!

Pay

• $16/hour – please note this rate may be below your state’s minimum wage.
• Consider this when applying.

Schedule

• Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST
• Production Schedule: Monday - Friday | you will be scheduled for a shift between 8:00 AM - 6:00 PM EST

Qualifications

• We’re looking for candidates with strong customer service skills and natural empathy.

Skills

• Strong communication skills
• Natural empathy
• Reliability
• Excellent customer service skills

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Pay Transparency

• Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

EEO Statement

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.