Benefits Call Center Representative

About the role

You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism.

Responsibilities

• Navigate multiple systems to provide accurate benefits information.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Handle complex retirement concepts with attention to detail and clear communication.
• Communicate effectively with applicants, beneficiaries, and co-workers during important life events.
• Solve problems through analysis and ongoing feedback.
• Establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Periodically provide support through outbound calls.

Requirements

• High School Diploma/GED
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Must pass a typing test with 20wpm
• Able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Able to solve problems through analysis and ongoing feedback
• Achieving results through knowledge, empathy, and commitment
• Able to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred

Benefits

• Paid Training and equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities

Pay

Pay: $17.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.

Schedule

Work Schedule: Must be flexible Monday- Friday 8:00am-8:00pm EST

Qualifications

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Skills

Ability to listen, think, navigate multiple systems, document, and communicate simultaneously.

Benefits Available

• Paid Training and equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities

Pay Transparency

For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Additional Information

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.