Benefits Associate

About the role

We are seeking a detail-oriented and tech-savvy Benefits Associate to join our Health & Benefits team. This role provides technical and administrative support with a focus on enrollment technology, carrier connectivity, reporting, billing reconciliation, compliance, and policy maintenance.

Responsibilities

• Build and maintain Employee Navigator (ENAV) for new clients, Open Enrollment, and benefit changes.
• Manage enrollment activity, including employee additions, terminations, and Qualifying Life Events (QLEs).
• Review carrier discrepancy reports and work with carriers and internal team members to research and resolve issues.
• Coordinate and maintain EDI/API and 834 carrier connections.
• Perform billing audits and prepare billing discrepancy, deduction, enrollment, and other client reports.
• Assist with Medicare compliance and 1094 reporting.
• Collect census, HB2015, and other required client information.
• Maintain activities and documentation within Applied Epic.
• Work closely with Account Managers, carriers, clients, and other Benefits team members to keep enrollment and policy information accurate and up to date.

Requirements

• Life & Health insurance license preferred or willingness to obtain.
• Excellent organization and follow-through.
• Comfortable working with data, spreadsheets, and multiple technology platforms.
• Strong problem-solving skills and the ability to research discrepancies through resolution.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Previous employee benefits, insurance, HR administration, billing, or related experience preferred.
• Employee Navigator and/or Applied Epic experience is a plus.
• Experience with EDI/API/834 carrier connections is a plus.

Schedule

This is an onsite position.

All applicants must be authorized to work in and currently reside in the United States.