Benefits Application Specialist

Location: Omaha, NE | Full-time, seasonal/temporary, hourly, non-exempt position

About the role

Milliman Omaha is home to intelligent, hard-working, and creative professionals in a collaborative environment that is anything but corporate. Our office combines the flexibility and connection of a local team with the stability, resources, and reputation of a large national firm. We value strong working relationships, individual contributions, and the opportunity for each employee to define their own success.

We are seeking a Benefits Enrollment Specialist to support individuals as they navigate health insurance options through education, enrollment assistance, and ongoing communication. In this role, you will serve as a trusted resource to consumers, helping them make informed decisions while delivering a high-quality customer experience that reflects Milliman’s values at every interaction.

This is an excellent opportunity for a relationship-driven professional who is passionate about helping others, thrives in a team-oriented office environment, and brings strong communication, accuracy, and customer advocacy skills to their work.

Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high-quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

Requirements

• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team player who values shared success and contributes positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas

Qualifications

• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

Work Environment

This position is in-office, hybrid, or remote. In-office or hybrid work will be at the Milliman Omaha office, which offers a business casual, professional environment located at 180th & Dodge. Employees work alongside a collaborative team of approximately 75 professionals.

Pay

The hourly pay range for this role is $15.00 - $25.00, depending on relevant factors including education, experience, qualifications, skills, certifications, and other business considerations.

This role also includes production-based incentives tied to two primary activities:

• Bookings: Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes. Incentive: $40 for each fully completed and documented booking.
• Applications: Completion of insurance applications with carriers. These typically take approximately 15–20 minutes.
  • 1–100 applications: $10 per application
  • 101–500 applications: $12 per application
  • 501–1000 applications: $15 per application
  • 1001+ applications: $18 per application

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.
• 401(k) Plan: Eligibility begins after reaching 1,000 hours worked within 12 consecutive months. Includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO): Begins accruing on the first day of work. Temporary and seasonal employees earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation: Pre-tax savings for eligible transit and parking expenses.

About Milliman

Milliman is an international consulting firm with more than 5,100 employees and $1.6 billion in annual revenue. For over 75 years, Milliman has earned a strong reputation for delivering high-quality consulting, tools, and service to clients worldwide. The Omaha Health & Welfare practice was established more than 25 years ago to serve large employers in the design and administration of employee benefit insurance plans. Since then, the practice has expanded to include underwriting for PEOs and MEWAs, as well as personal benefit plans. Our continued success is driven by our people and a culture that recognizes and rewards employees for the value they bring to both our clients and our business.