BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Department of Economic Security – Division of Benefits and Medical Eligibility, Family Assistance Administration, Chandler Field Office.

About the role

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an in-person, on-site position located at 125 East Elliot Road, Chandler, Arizona 85225. The role is ideal for a highly motivated individual with strong decision-making skills who can work independently in a fast-paced environment while providing quality interaction and communication with clients.

Responsibilities

• Assist individuals and families face-to-face in a field office environment.
• Attend paid classroom training with on-the-job training (learning by doing).
• Provide excellent customer service to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews and make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Complete the application and interview process by entering data on a computer and accessing multiple screens while interacting with clients.
• Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Requirements

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.
• Professional written and verbal communication skills.
• Customer-friendly, empathetic, and patient demeanor.
• Computer experience, including typing, navigating, and using multiple computer systems on multiple screens while interacting with clients.
• Core math skills, including addition, subtraction, multiplication, and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review, and interpret information.
• Ability to work independently as well as interact with others on a team.

Pay

$18.6159/hourly ($38,721.07 annually).

Schedule

Full-time, 40 hours per week.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave – up to 12 weeks per year for a newborn or newly placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition reimbursement.
• Stipend opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career advancement and employee development opportunities.

State employees are required to participate in the Arizona State Retirement System (ASRS) after a 27-week waiting period. The ASRS defined benefit plan provides life-long income upon retirement. You may also participate in a voluntary deferred compensation program for tax-deferred retirement investments.