BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

About the role

The Department of Economic Security (DES) strengthens individuals, families, and communities for a better quality of life. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an in-person, on-site position located at the Avondale Field Office.

Responsibilities

• Work in a fast-paced office environment, assisting clients in-person and/or by telephone.
• Attend paid classroom training with on-the-job training (learning by doing).
• Provide excellent customer service to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews and make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Complete the application and interview process by entering data on a computer while interacting with clients.
• Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Requirements

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.
• Professional written and verbal communication skills.
• Customer-friendly, empathetic, and patient demeanor.
• Computer experience, including typing, navigating, and using multiple computer systems on multiple screens while talking to clients.
• Core math skills, including addition, subtraction, multiplication, and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review, and interpret information.
• Ability to work independently as well as interact with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources.

Pay

$18.6159/Hourly ($38,721.07 Annually)

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave—up to 12 weeks per year for a newborn or newly placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.

Pre-Employment Requirements

• If driving is an essential function of the job, a valid driver’s license is required.
• Successfully pass a background and reference check; employment is contingent upon completion of this process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).