Benefits Analyst

About the role

The main function of a Benefits Analyst is to manage benefit-related data and compliance processes, including performing various audits in Workday to ensure data integrity and running reports to update information. This role serves as lead for Retro deduction processes. Additionally, the Analyst guides the global benefits team in administering Qualified Life Events (QLE) and new hire changes, ensuring timely responses to benefits inquiries from colleagues, managers, or HR via Zendesk, and auditing and updating Workday benefits and demographic data.

Responsibilities

• Provides guidance and works closely with the global benefits team to manage data within Workday, performing various audits to ensure accuracy and running reports to update data as needed.
• Provides guidance and serves as backup support to the global Benefits team for administering Qualified Life Events (QLE) and new hire changes.
• Submits JIRA requests and works closely with HRIS/HRIT to correct or modify Workday processes and data.
• Identifies and coordinates updates to Zendesk macros for benefit events (open enrollment, new hire, QLE, etc.).
• Acts as primary lead for the Retro deduction process each payroll cycle.
• May serve as backup for Leave of Absence (LOA) Administration, FSA/HSA and 401k administration.

Qualifications

• Bachelor's degree in Business, Human Resources or related fields; Master's degree preferred.
• 3+ years of professional experience in Benefits Administration or HR-related role with progressive responsibility.
• General knowledge of regulations governing Benefits, particularly Enrollment and Qualified Life Events.
• Solid experience with Workday navigation, Benefits modules, and Zendesk ticketing. Workday Benefits certification or willingness to become certified.
• Advanced proficiency in MS Excel/Google Sheets (e.g., vlookups, pivot tables) for data analysis and reporting.
• Strong verbal and written communication, customer service, and interpersonal skills.
• High level of accuracy and attention to detail, especially regarding sensitive data.
• Strong time management, organizational skills, and the ability to work independently in a remote environment.
• Experience in the implementation and administration of various types of benefit programs including health & welfare, and wellness.
• Ability to present detailed concepts and market considerations in an approachable way.
• Excellent analytical and quantitative skills.
• Demonstrable working knowledge of health & welfare concepts, laws and regulations, and human resources systems and reporting tools.
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint) and Google applications.

Pay

Base Pay Range: $57,000 – $73,000/year. Starting pay can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Benefits

• Benefits start day 1 for full-time colleagues – no waiting period.
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition Reimbursement benefits (for FT Colleagues).
• Vacation days, sick days, company-paid holidays, and floating holidays.
• Training and development programs available.
• A company mindset that prioritizes health, safety, and flexibility.