Benefits after 30 days 4-23

About the role

This role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer inquiries and issues through phone, email, and chat
• Provide technical support and troubleshooting solutions
• Document and escalate complex issues to senior team members
• Conduct periodic follow-ups to ensure customer satisfaction

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in customer service or technical support
• Strong problem-solving and communication skills
• Proficient in using CRM systems and customer support software

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with remote work and virtual teams

Skills

• Customer service skills
• Technical troubleshooting
• CRM systems
• Virtual team management

Benefits

Comprehensive health insurance, paid time off, professional development opportunities, and more.

Pay

$40,000 - $50,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM