Benefits Account Manager

About the role

This role supports the sale of employee benefits to organizations and is responsible for changes, updates, and value-added services. It is a full-time, onsite position.

Responsibilities

• Process policy changes and respond to enquiries with professionalism and timeliness
• Answer client questions regarding payments and notices
• Process endorsements for clients
• Manage a diverse book of house accounts
• Cross-sell additional lines of business to existing customers
• Support designated staff
• Review and respond to renewal activities
• Follow up and see tasks through to completion
• Always protect the best interest of both the company and the customer

Qualifications

• Experience supporting the sale of employee benefits
• Ability to multi-task and manage different projects in a fast-paced environment
• Current license required
• Quick learner who can integrate new knowledge rapidly
• Computer literate and ready to learn new technology and portals
• Strong communication skills, both written and verbal
• Well-organized with the ability to plan and operate efficiently
• Team-oriented with a positive attitude and good energy
• Professionalism expected from senior team members

Active license appropriate to the line of business is required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Benefits

• Group health, dental, vision, and life insurance for employees and dependents
• Company currently contributes 100% toward base HMO or PPO coverage, with expanded coverage and dependent care options available
• Health Savings Account
• Short-term and long-term disability options
• Paid time off, accrued paid sick days, and time off to volunteer with a favorite charity
• Paid holidays, including the day after Thanksgiving
• 401K retirement program with company contribution matching
• Access to the Employee Assistance Program