Benefits Account Manager

Play a pivotal role in ensuring the satisfaction and retention of BBG’s clients by overseeing pre-renewal workflows, implementing insurance carrier renewal strategies, managing open enrollment procedures, and fostering strong client relationships.

Responsibilities

• Build and nurture client relationships, understanding their goals and objectives for their benefit plans.
• Discuss the advantages and disadvantages of various insurance plans to assist clients in decision making.
• Assist clients throughout their annual benefits renewal process, including pre-renewal workflows and open enrollment.
• Develop and execute insurance carrier renewal strategies aligned with client needs and objectives.
• Create comprehensive renewal spreadsheet analyses for each client, ensuring accuracy and clarity.
• Prepare and distribute renewal documents such as benefits guides for open enrollment meetings.
• Assist in marketing clients’ benefits and creating kits for open enrollment meetings.
• Implement post-renewal strategies to address any changes or adjustments required after the renewal process.
• Respond promptly to client inquiries via phone and email regarding the renewal process, providing guidance and information as needed.
• Communicate effectively with insurance carriers regarding client renewals and policy confirmations.
• Update internal systems (i.e., BKB, Excel files, client folders) with accurate renewal notes and information.
• Process all new business paperwork for all virgin groups as assigned and update BKB accordingly.
• Process all new business paperwork for new lines of coverage outside of renewal and update BKB accordingly.
• Complete necessary forms and technology updates throughout the renewal process to maintain accuracy and compliance.
• Ensure the accuracy of the client’s current policies, verifying that all members have requested coverage as needed.
• Proactively communicate with clients and carriers to help solve problems, addressing client and carrier concerns efficiently.
• Organize and conduct educational sessions for clients to enhance their understanding of benefits and wellness programs.
• Administer benefit surveys to gather feedback and tailor benefits plans to meet client and employee needs.
• Develop customized materials to assist clients in communicating benefits information to their employees.
• Conduct quarterly claims reviews to identify trends and cost savings opportunities.
• Serve as a liaison with insurance carriers and providers to resolve claims issues and aid with the appeals process.
• Assist with prior authorizations, ID card requests, and network searches.
• Respond promptly and professionally to client employee inquiries, providing accurate and thorough information regarding benefit plans, coverage, and eligibility.
• Update system(s) to reflect employee enrollments, terminations, and changes with carriers and vendors.

Requirements

• 2 or more years of experience in a customer support or account management position within the Employee Benefits Insurance industry.
• High School Diploma/GED.
• Virginia Life and Health Insurance License.
• 5 or more years of experience at BBG or in the insurance industry is required for the Senior Benefits Account Manager position.

Skills

• Understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices.
• Empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
• Ability to identify areas of improvement and implement innovative solutions to optimize processes, streamline operations, and workflow efficiency.
• Excellent written and verbal communication skills to effectively convey information clearly and transparently.
• Experience in building and maintaining strong client relationships, understanding clients’ unique needs, and providing customized insurance solutions.
• Detail-oriented and organized with excellent project management abilities.
• Strong critical thinking skills to analyze complex scenarios and develop solutions for clients.
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
• Commitment to staying updated on industry trends, regulations, and best practices.
• Adherence to ethical standards and maintenance of confidentiality when handling sensitive employee and client information.

Preferred Qualifications

• Associate or Bachelor’s Degree in Business Administration or a related field.

Schedule

This position can be performed remotely, on a hybrid schedule, or full time in an office. Occasional daytime travel and infrequent overnight travel are required. A valid driver’s license and reliable transportation are necessary.

Work Environment & Physical Demands

• Driving: May spend time driving to client meetings.
• Sitting: A significant portion of the workday involves sitting at a desk while using a computer, handling paperwork, and communicating with clients and co-workers.
• Standing and Walking: Some tasks, such as attending in-person meetings, interacting with colleagues, and moving within the office space, may involve standing and walking.
• Typing and Writing: Frequent typing, data entry, and documentation. Effective written communication is essential for drafting emails, reports, and client communications.
• Lifting and Carrying: Occasionally, may need to lift and carry files or documents, generally weighing up to 10 pounds.
• Telephone and Communication: Significant telephone communication with clients, carriers, and team members, requiring clear and effective verbal communication.
• Visual and Auditory Abilities: Ability to read documents, analyze data, and view computer screens for extended periods is necessary. Good auditory skills are essential for effective communication via telephone and in-person conversations.
• Multitasking and Time Management: Managing multiple tasks simultaneously and prioritizing time effectively to meet client needs and deadlines.