Benefit Specialist

About the role

MOSERS is seeking a detail-oriented benefit specialist to join the Benefits Administration team in Jefferson City, Missouri.

Responsibilities

• Answer questions from members and retirees via telephone and email regarding website assistance, completion of forms, years of service, retirement benefit amounts, COLAs, etc.
• Verify survivor eligibility, collect acceptable proof documents, process survivor applications, and prepare them for verification.
• Process refund applications for eligible members.
• Perform a high-volume of account updates and review retirement, direct deposit, tax withholding, and beneficiary forms.
• Request corrections for incomplete or inaccurate forms.
• Draft correspondence to members and beneficiaries specifically around survivor benefits.
• Serve as backup for front desk staff as needed.
• Perform other duties as needed or assigned.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of technical-level experience, with strong communication skills.
• Excellent phone presence — comfortable spending most of the workday on calls, staying patient and clear across a high volume of member questions.
• Strong prioritization skills and ability to meet deadlines with a high degree of accuracy.
• Excellent customer service skills and ability to maintain confidentiality, integrity, and professionalism.
• Accurate, proficient typing skills.
• Experience with Microsoft Word, Excel, and Outlook.
• Reliability with a team mentality.
• Able to maintain regular and reliable attendance.
• Able to maintain confidentiality.

Qualifications

• Ability to multitask in a fast-paced environment while maintaining accuracy.

Skills

• Strong communication skills.

Benefits

• Competitive pay.
• Career advancement opportunities.
• Mission-driven work aligned with a significant public service goal.
• Remote work option available.
• Comprehensive benefits package including:
• Defined Benefit Pension Plan
• Defined Contribution Plan
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Long-Term Disability Insurance
• Cafeteria Plan
• Employee Assistance Program
• Paid Vacation and Sick Leave
• 13 Holidays Per Year
• Tuition Reimbursement
• Parental Leave

Pay

Competitive pay.

Schedule

Flexible schedule with the possibility of remote work one day per week.