Benefit Services Consultant

About the role

The Benefit Services Consultant serves as the primary benefits contact for assigned clients and their employees, delivering proactive, consultative support on plan strategy, compliance, employee communications, and benefits education. This is a high-volume, client-service role where technical accuracy and clear communication are both non-negotiable.

Responsibilities

• Serve as the primary benefits contact for assigned clients and their employees — delivering proactive, consultative support on plan strategy, compliance, employee communications, and benefits education.
• Guide clients and employees through eligibility changes and qualifying life events, explaining impacts, required documentation, and processing timelines clearly and accurately.
• Facilitate and support annual open enrollment, including document audits, plan recommendations, employee education sessions, and enrollment processing.
• Conduct eligibility audits across HRIS platforms, identify discrepancies, and ensure accuracy of enrollment records.
• Proactively identify benefits gaps or opportunities within a client’s program and recommend plan adjustments aligned with workforce needs and budget.

Requirements

This is a high-volume, client-service role where technical accuracy and clear communication are both non-negotiable. You’ll manage a real book of business — which means clients are counting on you to be responsive, knowledgeable, and on top of moving parts across multiple accounts simultaneously. Open enrollment season is demanding, and mid-year regulatory changes don’t wait for a convenient moment. This isn’t a back-office role where you process requests and move on. Clients will ask hard questions, and they’ll expect answers — not escalations. Speed and accuracy have to coexist here. We expect you to build trust with clients quickly and hold a high standard for follow-through.

Qualifications

• Prior experience in benefits administration, consulting, or a client-service-focused HR or PEO environment is required.
• Strong working knowledge of healthcare benefit plans and applicable regulations (ERISA, ACA, HIPAA, COBRA) is expected coming in.

Skills

• Translate complex benefits information into plain language without losing accuracy.
• Manage competing priorities without letting things fall through the cracks.
• Communicate proactively — clients hear from you before they have to chase you down.
• Hold yourself to a high error standard — not because someone’s watching, but because the work requires it.
• Adapt quickly to new technologies and systems.

Benefits

• Comprehensive healthcare coverage
• 401(k) with company matching
• Paid parental leave
• Student loan assistance
• Professional development reimbursement
• Employee Assistance Program (EAP)
• Paid time off

Pay

$20.00 – $25.50 per hour, commensurate with experience and qualifications.

Schedule

Hawaii Statewide & US Mainland — Hybrid or Remote