Benefit Services Consultant

Serving Clients

You’ll own a book of business, serving as the primary benefits contact for your clients and their employees. You’ll deliver proactive, consultative support on plan strategy, compliance, employee communications, and benefits education.

Client Support

• Guide clients and employees through eligibility changes and qualifying life events, explaining impacts, required documentation, and processing timelines clearly and accurately.
• Facilitate and support annual open enrollment, including document audits, plan recommendations, employee education sessions, and enrollment processing.
• Conduct eligibility audits across HRIS platforms, identifying discrepancies and ensuring accuracy of enrollment records.
• Proactively identify benefits gaps or opportunities within a client’s program and recommend plan adjustments aligned with workforce needs and budget.

Qualifications

This is a high-volume, client-service role where technical accuracy and clear communication are both non-negotiable. You’ll manage a real book of business, which means clients are counting on you to be responsive, knowledgeable, and on top of moving parts across multiple accounts simultaneously.

What You’ll Bring

• Prior experience in benefits administration, consulting, or a client-service-focused HR or PEO environment is required.
• A strong working knowledge of healthcare benefit plans and applicable regulations (ERISA, ACA, HIPAA, COBRA) is expected coming in.
• The ability to translate complex benefits information into plain language without losing accuracy.
• The ability to manage competing priorities without letting things fall through the cracks.
• The comfort with technology and the ability to adapt quickly when systems change.
• The ability to communicate proactively and send status updates without being asked.

Work Location

We welcome applications from candidates based anywhere in Hawaii, including neighbor islands, who would work a hybrid schedule (in-office Tuesday–Thursday, with remote flexibility on Monday & Friday). We also welcome fully remote candidates based on the US Mainland within the following states: California, Washington, Oregon, Idaho, and Nevada. Remote candidates must be available during Hawaii Standard Time (HST / UTC-10) business hours.

Compensation

The base compensation for this position is $20.00 – $25.50 per hour, commensurate with experience and qualifications. At ProService, compensation is tied to performance. Strong results are recognized and rewarded, and there are clear paths to advance within the Benefits Consultant track and into senior advisory, team lead, and management roles across the benefits organization.

Benefits

• Fully paid healthcare
• 401(k) with company matching
• Paid parental leave
• Student loan assistance
• Professional development reimbursement
• Employee Assistance Program (EAP)
• Paid time off