Benefit Reconciliation Specialist

Responsibilities

• Ensure payment integrity through comprehensive reconciliation of financial records, vendor invoices, and transaction data, proactively identifying and resolving variances to support accurate and compliant payment processing.
• Support customer audits, inquiries, and service-related requests by researching issues, analyzing data, and providing clear, accurate responses both verbally and in writing.
• Maintain accurate files of enrollment forms, reconciliations, and supporting documentation for audit readiness.
• Provide support across team functions as needed, including assuming ownership of additional tasks and responsibilities during periods of workload fluctuation, staffing changes, or business priorities.
• Develop and utilize advanced Excel tools and reporting techniques to track, analyze, and validate data.
• Provide timely responses to internal stakeholders and external customers regarding reconciliation or data integrity inquiries.
• Meet or exceed established performance standards and service-level commitments.
• Safeguard sensitive information and ensure compliance with all security and confidentiality standards.
• Contribute to process improvement initiatives, recommending automation or efficiency enhancements.
• Aktively collaborate with departmental and cross-functional teams to resolve issues and drive business results.

Qualifications

• High School diploma required; Associate’s or Bachelor’s degree preferred.
• Professional certifications in HR, Benefits, or Data Analytics a plus.
• Required 3 years of experience with system reporting outputs requiring Microsoft Excel comparisons, audits, and analysis.
• 3 years of customer service experience.
• Strong written and verbal communication skills.
• Comfort working in systems-heavy environments, using shared trackers and case management platforms.
• Strong organizational skills with the ability to manage multiple priorities and drive follow-through.
• Strong attention to detail and problem-solving abilities.