Benefit Program Technician

About the role

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Howell County Child Support Office based at 3417 Division Drive, West Plains, MO.

Responsibilities

• Serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries.
• Aid and guide citizens through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

Requirements

• A high school diploma and at least four years of customer services experience, or a bachelor’s degree.
• Personable, compassionate, non-judgmental, and supportive.
• Excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and experience working with several different computer programs simultaneously.

Qualifications

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Skills

• Customer service skills
• Proficient typing skills with high accuracy and attention to detail
• Experience working with several different computer programs simultaneously

Benefits

• Defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health insurance coverage

Pay

This position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Schedule

This position has a consistent and structured work schedule while still allowing work/home life balance.

Contact

To apply, please email FSD.Personnel@dss.mo.gov.