Benefit Program Associate

The Family Support Division is seeking a Benefit Program Associate for the Jackson County/Raytown Resource Center located at 8800 63rd St – 1st Floor, Raytown, MO.

Responsibilities

• Work directly with customers to answer questions about their situation
• Work directly with customers to enter verifications/changes on their cases
• Monitor local drop boxes and scan/index documentation appropriately
• Register applications dropped off at the location
• Register applications through the FSD Docs and other queues
• Direct local customers to the correct next step in their process
• Type and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules, or procedures
• Review documents for accuracy, completeness, and compliance
• Compose correspondence involving interpretation and application of established policies and procedures; maintain correspondence, case, and report files
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
• Perform, review, and verify complex computations involving the application of rules and regulations
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties
• Other duties as assigned

Requirements

• High School diploma or equivalent
• 1–3 years of relevant experience
• Some travel may be required for training and coverage purposes

Benefits

• Defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health‑insurance coverage
• Comprehensive total‑compensation package, with an interactive calculator available to illustrate the full value of benefits

Pay

• Potential higher rate based on a pay differential (e.g., shift or time‑of‑service pay)

For inquiries, contact: FSD.Personnel@dss.mo.gov