Benefit Program Associate

About the role

Work directly with customers at the St. Louis County/South Lindbergh Resource Center to answer questions about their situation, enter verifications and changes on their cases, and guide them through the correct next steps in their process.

Responsibilities

• Monitor local drop boxes and scan/index documentation appropriately
• Register applications dropped off at the location and through FSD Docs and other Queues
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures
• Review documents for accuracy, completeness and compliance
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
• Perform, review, and verify complex computations involving the application of rules and regulations
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties
• Other duties as assigned

Qualifications

• High School diploma or equivalent
• 1-3 years of relevant experience
• Substitutions may be allowed
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant

Pay

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Benefits

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.