BENEFIT NAVIGATOR

Responsibilities

• Assessing and coordinating client benefits programs, including health claims, disability claims, and other health related benefits
• Serving as the main point of contact for clients regarding benefit inquiries and issue resolution
• Conducting client orientation sessions to inform about available benefits and application processes
• Collaborating with the team lead and other benefit navigators to ensure accurate and timely communication of benefit updates and changes
• Maintaining client benefit records and ensure data integrity
• Assisting with client enrollment process, including account set up, form preparation, and client information sessions
• Staying up-to-date on industry policies and regulations related to client benefits, such as Veteran Affairs, RCMP, etc.

Qualifications

• Fluency in French considered an asset
• Previous experience in the Canadian Armed Forces considered an asset
• Knowledge of military terminology and careers
• High School Diploma required; Post secondary education preferred
• Minimum of 2 years of proven experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to work independently and prioritize tasks in a fast-paced environment
• Valid driver’s license and own a reliable vehicle