Beneficial Deployments Customer Success Manager, Scaled Partnerships

About the role

As Anthropic’s Beneficial Deployments team scales its customer base across Claude Enterprise, Claude Code, and our API, we need to extend world-class customer success to a broader segment of customers through innovative, scalable approaches. The Scaled CSM will pioneer digital-first and one-to-many customer engagements that drive adoption and further mission-driven organizations impact, at scale.

You’ll own the success of a broad portfolio of organizations who are committed to integrating AI to accelerate their impact. You’ll walk alongside them through onboarding, early wins, and scaled adoption — helping them stand up durable enablement, upskilling, and change-management practices so that Claude becomes part of how their teams actually work. Your work will directly shape how we engage with our nonprofit organizations at scale while maintaining the personalized, high-value experience that defines Anthropic.

Key responsibilities

• Own scaled customer engagement for a broad portfolio of organizations, deepening relationships through structured touchpoints that drive activation, meaningful adoption, and sustained impact aligned to each organizations mission
• Design and execute one-to-many programs including workshops, office hours, cohort-based learning, peer learning webinars, partner-led thought leadership opportunities, and shared resources that educate organizations, accelerate adoption, and cultivate a vibrant cross-organizational community of practice.
• Provide technical guidance. Help organizations shape AI roadmaps that are true to their mission and desired impact. Develop deep product expertise to guide implementation decisions, advise on safe and responsible adoption, and translate AI capabilities into mission-aligned outcomes for audiences from practitioners to executives
• Create focus for peer exchange. Elevate customer voices and enterprise, and surface shared lessons that strengthen the broader nonprofit ecosystem.
• Channel customer voice back to economic mobility team and product team by learning alongside customers — synthesizing feedback from working sessions, enablement programs, and ongoing engagement to influence roadmap and improve their experience
• Partner cross-functionally with program leadership on engagement strategy, Product on adoption-driving features, and Customer Success on playbook development for enablement, upskilling, and change management
• Establish a structured feedback cadence across a one-year program arc, gathering input at regular checkpoints (e.g., 30/60/90 days, mid-year, and end-of-year) and channeling what we hear into shared reporting that keeps customers and program leadership aligned on what's working, what needs to shift, and how we're responding.

Qualifications

• 3-5+ years in customer-facing roles such as Customer Success, Partnerships, Program Management, or Consulting — with experience managing a broad portfolio of relationships or building scaled partner programs
• Experience working with mission-driven, nonprofit, public-sector, or purpose-led organizations
• Experience supporting organizational change management, adult learning, or workforce upskilling initiatives
• Experience with digital-first or tech-touch customer engagement: You’ve built or executed enablement programs including workshops, cohort-based learning, communities of practice, or partner onboarding journeys
• Systems thinking and process orientation: You naturally ask “how might we scale this?“ and have experience building repeatable playbooks, templates, and frameworks that work across a diverse set of partner organizations and missions
• Data-driven mindset: You’re comfortable analyzing partner engagement signals, adoption data, and program effectiveness to make decisions and optimize approaches
• Technical aptitude and AI enthusiasm: You quickly master complex products, translate technical concepts across audiences, and are genuinely excited about responsible AI’s potential to advance mission-driven work. You’re committed to helping partner organizations adopt Claude safely and effectively
• Excellent communication skills: You can create compelling written content for partner enablement and communicate effectively with stakeholders at all levels
• Comfortable building in ambiguity: This is an evolving motion—you’ll thrive creating structure where none exists, iterating quickly based on what you learn alongside partners, and adapting as the program grows

Pay

The annual compensation range for this role is $200,000 - $265,000 USD.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy

We currently expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship

We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.