Bench Tech II

About the role

Scientific Games is the global leader in lottery games, sports betting, and technology, partnering with government lotteries to deliver cutting-edge backend systems, entertainment experiences, and retail and digital solutions. As a Bench Technician II, you will primarily lead equipment installation at customer sites, using a company vehicle to deliver and set up lottery equipment. This role also involves in-house service and repair of company products, including communication hardware, lottery point-of-sale systems, and vending equipment.

Responsibilities

• Deliver and install company equipment at customer sites.
• Lead a team on special projects and events.
• Support field technicians during and after equipment installation.
• Diagnose and repair mechanical, hardware, software, and systems failures.
• Perform general warehouse duties, including inventory, shipping, and forklift operation.
• Communicate orally and in writing with field-based technicians regarding diagnostics and repairs.
• Perform maintenance, testing, and calibration of repaired products, including inventory tracking.
• Assist in developing and implementing departmental policies and procedures.
• Train new and existing team members.
• Create presentations and reports on bench activities, equipment issues, and performance.
• Support high-profile issues.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to respond promptly to customer and leadership requests.
• Proven self-starter with strong motivation and initiative.
• Strong organizational and time management skills for effective multitasking.
• Judgment and problem-solving skills to determine cost-effective repairs.
• Willingness to work weekends, holidays, and evenings as needed.
• Availability for overtime and overnight travel if required.
• Ability to lift, install, and move large self-service equipment (regularly lift or move 35 pounds or more).
• Pass a background check, drug test, and maintain a clean driving record.
• Regular travel to customer locations for on-site work.
• Ability to drive a non-CDL delivery truck.
• Pass DOT certification and drug test.

Physical Requirements

The physical demands of this role include:

• Regularly sitting, standing, walking, and bending.
• Using hands to operate computers and business equipment.
• Specific vision abilities, including close and distance vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Conditions

As part of a highly regulated gaming and lottery business, employees may be required to obtain gaming or other licenses, undergo background investigations, or meet standards dictated by law, regulation, or contracts. All employees must consent to a due diligence or background investigation as a condition of employment.