Bench Jeweler

Key Responsibilities

• Jewelry Repair & Restoration
• Perform a wide range of repairs including ring sizing, soldering, prong repair, chain repair, and laser welding
• Execute stone setting and tightening using all major techniques for various shapes and sizes
• Conduct refurbishment and restoration work while maintaining the original integrity and craftsmanship of each piece
• Create custom jewelry and participate in hand fabrication and original design work, based on experience
• Watch Services & Client Collaboration
• Provide basic watch services such as battery replacements and strap adjustments
• Possess strong communication skills and confidence in speaking with both team members and clients
• Partner with sales associates and clients to set clear expectations around repair timelines and scope
• Answer client questions with professionalism, supporting a luxury experience from start to finish
• Workshop Organization & Quality Control
• Review and prioritize incoming repair envelopes, verifying merchandise against job descriptions
• Maintain a clean, organized, and efficient workbench
• Consistently ensure high standards of craftsmanship and attention to detail in every piece handled

Qualifications

• 2+ years of hands-on experience as a Bench Jeweler in a fine jewelry environment preferred
• Proficient in working with precious metals and gemstones, including advanced repair techniques
• Strong eye for detail and precision—able to identify imperfections and deliver flawless results
• Independent and dependable with excellent time management skills
• Passionate about craftsmanship and continuously learning new techniques or styles
• Strong communication skills and confidence in speaking with both team members and clients
• Jewelers of America certification or similar professional credential is a plus