Bench General Manager

About the role

As the General Manager, you will have full responsibility for all departments of a Buddy’s location to maximize guest satisfaction and profit development. This role ensures high standards of customer service, product quality, and cleanliness while overseeing daily operations, staff management, and guest interactions.

Responsibilities

• Oversee all unit operations during scheduled shifts, including decision-making, training, and staff support.
• Manage staff labor, breaks, and cash handling procedures.
• Conduct daily pre-shift briefings for staff.
• Provide continuous direction to staff to ensure operational and procedural compliance.
• Complete all manager accounting reports as instructed.
• Monitor and analyze unit sales and labor reports to identify operational opportunities.
• Create and implement plans to address department areas and store goals.
• Ensure accuracy of all line checks during shifts.
• Foster a positive work environment to maximize employee morale, productivity, and development.
• Maintain a safe work environment to reduce the risk of injuries and accidents.
• Oversee deliveries to confirm proper products and billing.
• Manage guest inquiries, concerns, and requests, including approving comps, promos, and credits.

Leadership Duties

• Assist with staff hiring, training, and scheduling.
• Ensure proper usage of communication tools such as pre-shifts, Red Book, evaluations, and documented conversations.
• Conduct employee reviews and evaluations.
• Provide employees with positive and constructive feedback, including disciplinary action when necessary.
• Ensure all employees adhere to Buddy’s uniform policy and standards.

Requirements

• Minimum 3 years’ experience in a general management role in a full-service restaurant.
• Proficiency in leadership, communication, staff mentoring, and operational quality.
• Strong problem-solving and decision-making skills.
• Knowledge of employment law and ability to maintain confidentiality.
• Excellent customer service and critical thinking skills.
• Solid computer skills.

Skills

• Effective communication at all staff levels.
• Ability to stand and walk for an entire shift.
• Ability to reach, lift, and bend, including lifting up to 50 pounds comfortably.
• Experience working with kitchen equipment.

Benefits

• Competitive pay and bonus program.
• Free meals when you work.
• Paid time off and paid holiday benefits.
• Medical, dental, and vision coverage.
• Flexible Spending Account.
• Employee discount.
• Flexible schedule.
• Paid training.
• 401K.

Schedule

Minimum of 5 days/50 hours per week.