Bellperson (Full-Time) - Pendry Chicago

About the role

The Bellperson position at Montage International assists the Rooms leadership team in providing exceptional experiences to guests. The role focuses on engaging guests throughout the hotel and managing the full-cycle guest luggage experience.

Responsibilities

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Qualifications

• Minimum of two years’ experience in customer service
• Must be able to speak, read, write and understand English
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Physical Requirements

• Must be able to stand and exert well-paced mobility for up to 6 hours in length
• Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Pay and Benefits

• The pay range for Bellperson is $15.45 hourly
• We offer an excellent benefits package for this role, which includes:
• Medical, Dental, and Vision insurance
• 401[k] retirement plan with company matching
• Health Savings Account and Flexible Spending Account options
• Paid Time Off (Sick Time and Vacation Time)
• Short- and Long-Term Disability Insurance
• Free uniform dry cleaning
• Free lunch per working shift
• Hotel discounts

Company Commitment

• We are an Equal Opportunity Employer
• We maintain a drug-free workplace and perform pre-employment substance abuse testing