Bellperson | Full Time

About the Resort

Omni La Costa Resort & Spa is nestled among the beautiful coastal foothills of Carlsbad, CA. A destination where timeless luxury meets modern wellness, the resort is home to the award-winning Spa at La Costa, acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. Our associates are the heart of the guest experience, fostering a culture rooted in respect, gratitude, and empowerment with comprehensive training, mentorship, and opportunities for growth.

Responsibilities

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervise the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Maintain the bell storage closet in a clean and tidy condition.
• Follow up with guest complaints to ensure resolution of any problems.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift.
• Inventory tools of the trade, such as radios, door stops, and bell carts.

Requirements

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented with strong multi-tasking, detail orientation, and organizational skills.
• Ability to communicate effectively with fellow associates and guests in person or via cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities with a keen eye for detail.
• Proven ability to engage guests at all levels.
• Passion for providing warm, engaging, and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests.
• Ability to communicate clearly and pleasantly both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy, including familiarity with payroll systems.