Bellperson

About The Bellevue Hotel

First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation—designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Condé Nast Traveler's 2025 Readers' Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services
• Inspect guest's room to ensure it is in order and that supplies are adequate
• Explain features of the room including operation of electronic devices and entertainment
• Check/store luggage for arrivals and departures with luggage tags
• Store, track, and deliver packages as needed
• Deliver messages to meeting rooms
• Deliver flowers, laundry, packages and other amenities to guestrooms
• Assist with room changes
• Maintain current listing of local and area attractions, special events and activities
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests
• Ensure lobby reader board is correct
• Provide information, maps and directions as required
• Where applicable answer console to assist front desk agents
• Show guestrooms and suites as needed and emphasize the hotel's amenities
• Perform other duties as requested by management

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred
• Must have a valid driver's license for the applicable state (if applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand during entire shift
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to maintain confidentiality of information