Bell Person- Silver Legacy

Job Description Responsible for providing prompt, friendly, and courteous service to our guests. Responsibilities Greet, direct and assist all guestsInform guests of approximate time frame for bell serviceOffer each guest a room orientation, luggage placement (rack/closet) and ice serviceOffer concierge services and promote laundry, health spa, and other servicesAsk guests how their stay wasOffer transportation assistanceFrequent writing of luggage ticketsDeliver, retrieve, and store luggage for our guestsLoad and unload luggage from vehiclesKeep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups Answer a high volume of phone calls in a polite and professional manner Direct contact with guests requires patience and good communication Drive V.I.P. guests in our limousines and other company vehicles Deliver and retrieve boxes, packages and envelopes to and from our business center for our guestsExemplify our core values, family style service, our mission and visionExemplify our DEI (diversity, equity, inclusion) culturePerform other job-related duties as assigned Qualifications Ability to maintain confidentiality of sensitive informationAbility to understand and comply with all Company and departmental rules and regulations, policies, and proceduresSkill in establishing and maintaining effective working relationships with co-workers Ability to read, write, and communicate verbally in English 5 years of safe driving experience in vehicleHigh School diploma or equivalent Additional Requirements Ability to stand for long periods of timeNormal sense of smell, touch, sound and vision range Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbersEye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currencyWork area is subject to variable temperatures GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.